Delivery Schedule

Unless express shipping is requested, your order should arrive in 5-10 business days. A physical shipping address is required.

Orders are delivered by UPS, Federal Express or the USPS Monday through Friday. Orders will not be processed or delivered on weekends or any Federal Holiday.

Orders placed after 2 p.m. Eastern Standard Time will not be processed for shipping until the following business day.

Some items ship directly from our manufacturer and require additional shipping time. Please check the item description to see if this applies to your order.

Please allow an additional 2-3 weeks for personalized and engraved items.

Furniture Delivery:

Some furniture items, because of size and weight, cannot be delivered via parcel carriers. These pieces are delivered via motor freight carrier. Freight carriers schedule deliveries Monday – Friday 9 a.m. to 5 p.m. A phone number is required when placing your order. You will be required to sign for the shipment, please carefully inspect your order and note any damages on the delivery receipt. You may refuse delivery if you discover damages.

Plant and Seed Shipping Restrictions:

Due to individual state restrictions, we cannot ship plants and/or seeds to the following:

Seeds – We cannot ship seeds to Arizona

Plants – We cannot ship plants to Arizona, California, Oregon, Washington, Canada, or Hawaii.

Plants & Seeds – We cannot ship plants or seeds outside the United States.

Plant Shipping:

Please check the item description for information on when you can expect your plant to ship.

Bare root plants ship March to April. Potted plants ship April-May. Apple Trees ship dormant February to March.

Backordered Items:

Sometimes items sell better than expected causing our inventory to be depleted faster than anticipated. We make every effort to notify customers quickly of a delay in their order, and to keep customers updated should a backorder date change. Backorders ship via the same method as the original order at no additional charge. You may cancel your backordered item at any time by contacting Customer Service: 800.243.0743 or catalog@monticello.org.

Canceling or changing an order:

If you need to cancel or make a change to your order, please contact Customer Service 800.243.0743 or catalog@monticello.org as soon as possible. We cannot cancel or make a change to any order that has been sent to our warehouse for packing.